“Who reviews my case?”
The prescriber is the person who writes your prescription. Ask for that person’s full name, and whether they are a medical doctor, a nurse practitioner, or another kind of licensed prescriber. Ask when you can speak with that person, not only a support desk.
State medical board policy, as of September 2026, requires the prescriber to hold permission to treat patients in whichever state you happen to be sitting in while the visit takes place.
Source B